Clarity
Simple structure. Clear language. No jargon.
Small Simple Steps
A framework for effective
communication
in challenging situations
An education programme for teams working in care
Core values
Communication works best when people feel safe, clear and supported to think together
Emotional awareness
Recognising stress and emotion without judgement, so conversations stay on track.
Working together
Supporting teams to think clearly, make decisions, and work well together when it matters most.
How we work
-
Structured communication education
Clear, practical frameworks teams can use in real situations.
-
Working with emotion and stress
Supporting people to recognise emotion, reduce friction, and keep conversations safe.
-
Embedding communication into practice
Helping teams apply learning so it holds up day-to-day, not just in the room.
Who is this for
This work is designed for teams who have important conversations, often in complex or emotionally demanding situations.
Health and care teams
Teams working in health, social care, or community settings who need clear, respectful communication to support good decision-making and safe care.
Leaders and managers
People responsible for supporting others, especially where stress, conflict, or emotional load can affect how teams think and work together.
Organisations delivering essential services
Groups where communication matters because the work matters — including education, justice, housing, and third-sector services.
How we’re structured
Small & Simple Steps is deliberately small, with clear roles and light-touch governance to keep the work safe, consistent, and values-led.
Our team
Delia McPhillips
Founder & Lead Educator
-
Founder & Lead Educator
The work is led by an experienced clinician and educator, with postgraduate qualifications in professional adult education and communication, grounded in palliative care practice.
-
Associate Facilitators
When others are involved, they are carefully selected, trained, and supported to deliver the work in line with the Small & Simple Steps approach.
-
Operational & Governance Support
Simple systems support delivery, oversight, and continuity, ensuring the work is well-run without unnecessary complexity.
Sarah Warburton
Operations Manager